Refund Policy
Our policy on refunds for tokens and premium subscriptions
At WannaDate?, we understand that circumstances may change. We offer refunds in the following forms:
Refund to Credit Card
Refund processed to the original payment method within 5-10 business days
Token Balance Credits
Instant credit to your token balance for future use
Premium Extensions
Instant extension of your premium subscription period
To request a refund, please contact us via email at [email protected] with the following information:
- Your account email address
- Transaction ID or date of purchase
- Type of purchase (tokens or premium subscription)
- Preferred refund method
- Reason for refund request (optional)
Processing Time
Credit card refunds are processed within 5-10 business days after approval. Token credits and premium extensions are applied instantly upon approval.
Token credits and premium extensions are processed at our discretion. Below is a guide to what we generally consider refund-worthy vs. not. Credit card refunds are handled by our payment processor per their terms; contact support to inquire about eligibility.
Typically qualifies (with documentation)
- Documented no-show (ghosted): You have proof in chat of a scheduled date (time, place, agreement) and the other party did not show and did not cancel.
- Last-minute cancellation by the other party: Clear evidence they agreed to a date then cancelled or never showed; we may consider a token or premium refund.
- Platform or product failure: A token was charged but something on our side failed (e.g. double-charge, acceptance did not create the chat, subscription renewed in error). We will make it right.
- Fraud or impersonation: You were defrauded or the other user was impersonating someone; once we verify, we may issue a token or premium refund.
Reviewed case-by-case
- Other party blocked you right after accepting: May be abuse or a mistake; we review with context.
- Date cancelled by the other party with some notice: Depends on timing and whether they offered to reschedule.
- Safety or harassment: You have evidence you felt unsafe or were harassed and no longer want to pursue the date; we may consider a refund when documented.
Typically does not qualify
- Changing your mind after a request was accepted
- You blocked the other party (you chose to end the connection)
- Disagreements in chat (payment, location, etc.) that do not involve a no-show or platform failure
- “The date didn’t go well” — acceptance does not guarantee chemistry or outcome
- Buyer’s remorse or “I don’t want to do this anymore” with no no-show or platform issue
Important: Purchasing tokens or a Premium subscription gives you access to tools and features on our platform only. It does not guarantee that any date request will be accepted or that any date will occur. We facilitate connections between users but cannot control the actions or decisions of individual users.
You can cancel your Premium subscription at any time from your account settings. When you cancel:
- Your subscription will not auto-renew
- You will retain access to Premium features until the end of your current billing period
- No refund will be issued for the current billing period unless you request one
- You can resubscribe at any time
To cancel, visit your Premium Management page or contact us at [email protected].
If you have questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:
For payment or billing questions, you may also contact CCBill Consumer Support at support.ccbill.com. You can also visit our Contact page for additional support options.
Legal Notice
This refund policy is part of our Terms of Service. By using our platform, you agree to these terms. This policy may be updated from time to time, and we will notify users of any material changes.