How do tokens work?

Tokens are used to make connections on the platform. You receive 3 free tokens when you sign up. Date Seekers: Sending a date request is FREE—you're only charged 1 token when the date companion accepts. Date Companions: You're charged 1 token when you accept a date request. If a request is declined or cancelled, no tokens are charged.

When are tokens charged?

Tokens are only charged when a date request is accepted. Date seekers are not charged when sending requests—only when date companions accept. Both date seeker and date companion are charged 1 token each simultaneously when the date companion accepts. No charges occur for declined or cancelled requests.

Do I get free tokens?

Yes! All new accounts receive 3 free tokens when you sign up. This allows you to make your first connections without purchasing tokens.

What happens if my request is declined?

If your date request is declined, no tokens are charged. You can use your tokens to send requests to other date companions. There are no refunds needed because you were never charged.

What are winks?

A wink is a lightweight interest signal from a date companion to a date seeker. It is not a date request and does not open chat. Only the date seeker can send a date request—there is no wink-back. Date seekers can view the companion profile from their Winks inbox, dismiss a wink, or dismiss and block future winks from that companion. Companions can send winks from Browse Date Seekers, a seeker profile, or other eligible surfaces. Free companions get 3 winks per rolling 24-hour period; Premium companions get unlimited winks subject to a fair-use daily limit. If a wink is dismissed, the same companion can send another wink after a 7-day cooldown (unless blocked). Winks do not use tokens. Date seekers who want to appear in Browse Seekers can opt in when creating or editing their profile.

How do I appear in Browse Date Seekers?

Date seekers can enable Allow date companions to find me in Browse Seekers when creating or editing their profile. Only opted-in seekers appear in the companion browse list. Companions still need an eligible context to wink (e.g. discovery browse or profile view)—winks are not open to everyone by default.

Can I get a refund for tokens?

Refunds are available in three forms: refund to the original credit card (processed by our payment processor, 5-10 business days), token balance credits (instant), or premium subscription extensions (instant). Refunds are not automatic and are reviewed case-by-case. We typically recommend token credits or premium extension first when eligible—they are faster and under our direct control.

What typically qualifies for token/premium refunds? Documented no-show (ghosted) with proof in messages, last-minute cancellation by the other party, platform or product failure, or fraud/impersonation. What typically does not? Changing your mind, blocking the other party, disagreements in chat, or "the date didn't go well." Requests should include evidence and be submitted promptly (generally within 14 days). See our Refund Policy for full criteria. You can cancel Premium at any time and keep access until the end of your billing period.

What do I pay for on WannaDate?

WannaDate? charges platform access fees only—tokens and Premium subscriptions. These give you access to features like sending date requests, accepting requests, and messaging. WannaDate? does not process, broker, or facilitate any transactions between users. Any personal arrangements are made independently and directly between users off-platform.

What does WannaDate? process?

WannaDate? only processes platform access fees: token purchases and Premium subscriptions. We do not process, broker, receive, or handle any funds or transactions between users for any purpose. Any personal arrangements between users are made independently off-platform. Platform Disclaimer: WannaDate? is a platform, not a publisher. The platform is provided "as-is" without warranties. Users are solely responsible for their content and interactions.

Is my payment secure?

Yes, we use industry-standard security measures to protect your information. All platform fee transactions (tokens and Premium subscriptions) are encrypted and processed securely through our payment processor.

Do you charge sales tax?

It depends. Whether sales tax (or other taxes) applies to a token package or a Premium subscription depends on the customer's location, our nexus, and how each state classifies digital subscriptions versus prepaid digital codes. Some states treat ongoing-subscription services differently from per-use credits. Premium subscriptions and token packages are different commercial concepts and may be classified differently from state to state.

If a tax is required for your jurisdiction, it will be added at checkout and shown on the receipt; we do not currently calculate sales tax in-app outside of what our payment processor may add. You should not interpret this FAQ entry as a representation that we always or never collect sales tax.

Tax-exempt entities: If you are purchasing on behalf of a tax-exempt organization, please email [email protected] before purchasing so we can route your request appropriately.

This is general information, not tax advice. Businesses and individuals should obtain a written opinion from a qualified CPA or tax advisor before relying on a particular tax treatment.

What is Premium?

Premium is a monthly subscription ($19.99/month) that gives you unlimited tokens, ad-free experience, advanced browse filters (including unseen-only), and works for both date seekers and date companions. Date companions also get unlimited winks (fair-use limit), see who viewed their profile, and advanced Browse Date Seekers filters. You can cancel anytime.

What are the benefits of Premium?

Premium includes: unlimited tokens (no per-request charges), ad-free browsing, advanced search filters on Browse Date Companions (seekers) and Browse Date Seekers (companions), unseen-only filters, priority support, and more. Companions also get unlimited winks (fair-use daily limit) and can see who viewed their profile. Available for both account types; cancel anytime with no long-term commitment.

Can I cancel Premium?

Yes, you can cancel your Premium subscription at any time from your dashboard. You'll retain access to Premium features until the end of your current billing period. Refunds for the current month are available at our discretion in the form of a refund to the original credit card, token credits, or premium extensions. We typically recommend token credits or premium extensions first when eligible because they are instant. You won't be charged for future months.

How do I report a problem?

You can report issues by clicking 'Report Issue' in the footer, or by visiting a user's profile and clicking 'Report User'. Our support team reviews all reports promptly and takes appropriate action.

How do I block someone?

You can block users from their profile page. Once blocked, they cannot send you date requests or messages. You can manage your blocked users in your settings.

Can I remain anonymous?

Your identity is kept private. Only necessary information is shared between matched parties, and we never share your personal contact information with others. Your email and phone number are never visible to other users.

What information is shared with other users?

Other users can see your profile information (photos, bio, ratings, reviews). They cannot see your email, phone number, or exact location. After a date request is accepted, you can chat to share additional details privately.

Where can I find detailed safety tips for meeting in person?

Our Safety Guidelines page covers meeting safely, choosing locations, avoiding scams, drink safety, and what to do if you feel unsafe. Our Online Dating Safety Policy additionally explains our background-screening practices (we do not perform criminal background checks), our definition of misconduct, how reports are handled, and the resources available if you experience harm. We recommend reviewing both before meeting anyone in person.

Does WannaDate? perform criminal background checks on members?

No. WannaDate? does not conduct criminal background checks, sex-offender registry checks, or third-party identity verification by default. We use email-based account verification and manual photo moderation; phone/SMS verification and companion-side ID verification are on our published roadmap. Members must not rely on the platform to determine whether another member is safe to meet. See our Online Dating Safety Policy for the full disclosure.

Can I cancel a date request?

Yes, you can cancel a pending date request at any time before it's accepted. If you cancel before the date companion responds, no tokens are charged. Once a date has been accepted, you should coordinate cancellation directly with the other user.

What happens if the date companion doesn't show up?

If a date companion doesn't show up for a scheduled date without notice, you can report the issue through our support system. We'll investigate and may, at our discretion, provide token credits or other in-platform remedies for platform fees. WannaDate? is not a party to any off-platform arrangements or agreements between users.

What if I cancel a date after it's been accepted?

Once a date request is accepted, tokens have already been charged. Refunds are available at our discretion in the form of a refund to the original credit card, token credits, or premium extensions. We typically recommend token credits or premium extensions first when eligible because they are instant. You should coordinate cancellation directly with the other user. WannaDate? is not responsible for off-platform arrangements or agreements between users.