Company Information
Company Name:
WannaDate LLC
Location:
8735 Dunwoody Place, Suite N
Atlanta, Georgia, 30350, USA
Email Address:
Phone Number:
CCBill Consumer Support:
For payment-related questions or issues, you can also contact CCBill's Consumer Support or call 888.596.9279
We're here to help! Whether you have a question, need technical support, or want to provide feedback, our team is ready to assist you.
Before You Contact
Many questions can be answered quickly by checking our resources:
How to Contact Us
📧 Email Support
For account issues, technical problems, billing questions, or general inquiries:
Response Time: We typically respond within 1-3 business days.
🚨 Report Safety Concerns
If you need to report a safety concern, violation, or suspicious behavior:
Emergency: Call 911 immediately. Use our report form after you are safe.
What to Include in Your Email
To help us assist you quickly, please include the following information:
- • Your account email: The email address associated with your account
- • Your username: Your @username on the platform
- • Clear description: Detailed explanation of your question or issue
- • Screenshots (if applicable): Images showing the problem or error message
- • Steps to reproduce: If reporting a bug, include steps to recreate the issue
What We Can Help With
Account & Technical:
- • Account login issues
- • Email verification problems
- • Profile editing issues
- • Technical bugs or errors
- • Token balance questions
- • Premium subscription issues
Platform & Features:
- • How to use platform features
- • Payment processing questions
- • Privacy and security concerns
- • Account suspension appeals
- • Feature requests
- • General feedback
What We Can't Help With
The following issues must be handled directly between users:
- • Disputes between users: The amount for the date is arranged directly between users. We do not process, receive, or handle amounts arranged between users for dates. Disputes must be resolved between the date seeker and date companion.
- • Date Cancellations: If a date is cancelled, payment arrangements are between users. We cannot mediate payment disputes.
- • Personal Disagreements: Disagreements about date details, expectations, or personal matters should be handled directly between users.
- • User-to-User Communication: We cannot force users to respond to messages or accept date requests.
Remember: WannaDate? is a connection platform. We facilitate introductions but do not handle amounts arranged between users for dates or mediate personal disputes between users.
Privacy & Information
When you contact us, we may need to access your account information to assist you. We will only use this information to:
- • Resolve your support request
- • Investigate reported issues or violations
- • Improve our platform and services
Your information is kept confidential and used only for support purposes. See our Privacy Policy for more details.